Shopping Policy

Pricing

All prices in the online shop are represented in New Zealand currency, NZD. All prices are inclusive of the New Zealand Government’s Goods and Services Tax (GST). All prices are correct at the time of publication; however we reserve the right to alter prices for any reason at any time.

Credit Card transactions are processed in New Zealand.

Security

We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

Payment

Payment is by way of credit card or direct deposit/internet banking transfer into our account only.

Shipping

All orders received prior to will be delivered to you within 5 - 10 working days. Delays caused by freight are out of our control and we will not be held responsible.

If your product has not been delivered within 10 working days please contact us for your tracking number.

Returns and Exchanges

A customer may purchase an item that is not the right size, colour, or they just may not like it. If that is the case we encourage you to contact us via email, phone or fax to arrange an exchange. You may return non-sale merchandise with an original receipt and original state and fully sealed up to 10 days from the purchase date for a full refund or store credit (less shipping costs). Non-sale merchandise returned without a receipt or after 10 days from the date of purchase shall be exchanged for store credit only. Items purchased with promotional vouchers can also be exchanged, however an extra delivery charge will be incurred.

Your satisfaction is important to us. Contact must be made within 7 days of receipt of your order. Exchanges will happily be given if the item is unused, with all packaging and labels intact. An additional delivery fee for this service will be charged.

Please send all returns to the following:
Unit 10,
38 Ashley Place,
Papamoa,
New Zealand 3151
 
Cancellations

Once an order is placed it cannot be cancelled. However, your satisfaction is important to us so please call us on
64 7 542 1887 if you are not satisfied with your order for any reason.

Consumer Data Policy

Any information collected on this website will not be sold or traded.